Privacy Policy
Last updated: October 2025
1. Introduction
One Click Repairs (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, use our website, or interact with our services.
By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
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Contact details such as your name, phone number, email address, and postal address.
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Device and technical data such as IP address, browser type, and site usage statistics.
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Transaction details including payment method, device serial number, and service or repair history.
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Communications you send us via email, contact forms, or social media messages.
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Other information you voluntarily provide when booking a repair, requesting a quote, or signing up for promotions.
We only collect information that is necessary to provide and improve our services.
3. How We Collect Information
We collect personal information in several ways, including:
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When you submit an enquiry or service booking through our website.
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When you contact us by phone, email, or in person at our store.
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Through cookies and analytics tools when you visit our website.
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When you follow or engage with us through social media channels.
4. Use of Information
We use your personal information for purposes such as:
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Providing, managing, and completing device repairs and services.
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Processing payments and invoices.
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Responding to enquiries and providing customer support.
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Sending updates, promotions, or service reminders (where consented).
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Improving website functionality, user experience, and marketing performance.
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Meeting legal or regulatory obligations.
5. Disclosure of Information
We may share your personal information with:
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Third-party service providers (e.g. payment processors, couriers, IT support) who assist in operating our business.
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Regulatory authorities or law enforcement where required by law.
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Marketing and analytics partners that help us understand website usage and improve customer experience.
We ensure that all third parties handle your information securely and in compliance with privacy laws.
6. Data Security
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration, or disclosure.
While we strive for secure data storage, no method of transmission over the internet is completely secure. You use our website at your own risk.
7. Access and Correction
You have the right to access the personal information we hold about you and to request correction if it is inaccurate, outdated, or incomplete.
To make such a request, please contact us using the details below.
8. Cookies and Tracking
Our website uses cookies and analytics tools (such as Google Analytics) to enhance browsing experience and analyse website traffic.
You can disable cookies in your browser settings, though some parts of the site may not function properly as a result.
9. Direct Marketing
From time to time, we may send you marketing communications that we believe may interest you. You can opt out of receiving marketing messages at any time by clicking “unsubscribe” in our emails or contacting us directly.
10. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.
11. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
12. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us at:
One Click Repairs
Email: [email protected]
Phone: (02) 4647 6170
Address: Shop 11/11-13 Main St, Mount Annan NSW 2567
We will respond to your enquiry within a reasonable timeframe, usually within 30 days.
