Terms & Conditions
Last updated: October 2025
1. Introduction
Welcome to One Click Repairs (“we”, “our”, “us”). These Terms and Conditions govern the use of our services, website, and repair offerings. By accessing our website, booking a repair, or using our services, you agree to comply with these Terms and Conditions.
If you do not agree with these terms, please do not use our services.
2. Our Services
One Click Repairs provides professional repair services for mobile phones, tablets, laptops, consoles, and other electronic devices.
All repair work is carried out by qualified technicians to the best of our ability using quality parts sourced from reputable suppliers.
We reserve the right to refuse service for any reason, including where repair is deemed unsafe, uneconomical, or beyond reasonable repair.
3. Estimates and Pricing
All quotes and estimates provided by us are based on the information you supply and the initial inspection of your device.
If further damage or faults are identified during the repair process, we will notify you before proceeding with additional work.
Prices may change without prior notice. However, once a quote is accepted, no additional charges will apply without your consent.
4. Repairs and Parts
We use high-quality replacement parts that meet or exceed industry standards.
In some cases, non-original parts may be used when genuine parts are unavailable or cost-prohibitive. You will be advised of this before we proceed.
We are not responsible for pre-existing damage, data loss, or issues unrelated to the repair. It is your responsibility to back up all data before submitting your device for service.
5. Turnaround Times
We aim to complete most standard repairs on the same day or within a reasonable timeframe.
However, repair times may vary depending on part availability, device condition, and workload. We do not accept liability for delays caused by suppliers or unforeseen issues.
6. Warranty
We provide a 90-day limited warranty on parts and labour for most repairs unless otherwise stated.
The warranty covers defects in parts or workmanship related to the original repair. It does not cover:
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Subsequent damage caused by misuse, accidental drops, water, or impact.
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Devices that have been tampered with after repair.
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Software or data-related issues.
Warranty claims must be accompanied by proof of purchase. Warranty service may involve inspection, re-repair, or replacement of the faulty part at our discretion.
7. Liability and Data
We take every precaution to handle your device carefully. However, by submitting your device for service, you acknowledge that repairs involve some risk, including potential data loss or minor cosmetic changes.
We strongly recommend you back up all personal data before repair. We are not responsible for any data loss, corruption, or software reinstallation.
8. Payments
Full payment is required upon completion of the repair unless otherwise agreed.
We accept major payment methods including cash, EFTPOS, and credit cards.
Devices left unpaid or uncollected for more than 60 days may be recycled or sold to recover costs, after reasonable notice attempts have been made.
9. Limitation of Liability
To the maximum extent permitted by law, One Click Repairs shall not be liable for indirect, incidental, or consequential damages, including loss of profits, data, or device functionality.
Our liability is limited to the cost of the original repair or replacement of defective parts under warranty.
Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).
10. Returns and Refunds
Under Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product or service we supply fails to meet a consumer guarantee.
Refunds are not provided for change of mind or if the fault arises from misuse or physical damage after the repair.
11. Website Use
By using our website, you agree not to engage in any activity that disrupts, damages, or interferes with the functioning of our site.
We make reasonable efforts to ensure accuracy of all information on our website, but do not warrant that it is error-free, current, or complete.
12. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your personal information.
13. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page regularly for updates.
14. Contact Us
For questions, feedback, or concerns regarding these Terms, please contact:
One Click Repairs
Email: [email protected]
Phone: (02) 4647 6170
Address: Shop 11/11-13 Main St, Mount Annan NSW 2567
